We do not collect personal information about you unless you voluntarily provide it to us and we collect, process and use personal information only for performing the relevant service selected by you. That information may be gathered when you come onto our web site, speak with us on the telephone, send us a fax, contact us by email, or communicate with us orally.

The personal information that may be gathered includes your name, fax, telephone number, street address and e-mail address. You may also be asked for further information about yourself such as your job category and your industry type, your company name and job title, and the number of people in your company.

When you purchase products we may collect your credit card number, its expiration date and similar payment information. For your protection, we hold your information on our specialized systems for use by our personnel who assist you in your purchase. We provide your credit card information to the credit card processing company to charge you for your purchases. Order fulfillment is performed by us, not an external organization.

We will use best efforts to not transfer information that personally identifies you to anyone else without your knowledge and approval at the time it is collected from you. You will also have the opportunity then to indicate whether you wish to decline to receive promotional or marketing material about other products and services of our company or others. Please note, however, that we do intend to contact you about matters that affect your on-going use of our products and relationship with our company.

Upon your request, we will assist you to review, to delete or to correct or update your personal information that you have previously provided. If at any time you believe that we have not adhered to our policy with respect to protecting your privacy, or if you have questions regarding the collecting and/or use of your personal information or regarding our privacy policy, please contact us. We will use all commercially reasonable efforts to promptly address your concern. You may contact us at webmaster@pointwise.com, by simply putting "privacy" in the subject line.