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Technical Support

Thank you for taking the time to contact us with your meshing questions, concerns, or problems. By sending us your questions and reporting problems you encounter, you give us the opportunity to make you aware of recent bug fixes or work-arounds, identify potential usage problems, and teach you other useful skills. We look forward to receiving your request and working with you in resolving any questions or issues you bring to our attention!

Need help? Click on the ? and a small window will open with a description of the item. Please help us by providing information in all the fields marked with an asterisk.

If you would rather contact our Support Engineers by phone, please call 800-4PTWISE while you are seated at the computer so that you can run some commands for us if necessary.

Information About You
Your Customer ID: * What is it?  
Salutation:    
First Name: *  
Last Name: *  
Telephone: *   Ext:  
E-Mail: *  
Question or Issue
Use the following space to send us any questions you may have about Pointwise or Gridgen. If you encountered a problem, please provide a detailed description of what happened, including (if possible) the steps that lead up to the behavior in question.
Include here any error messages or log files written when the problem occurred. What are they?
If the problem is repeatable and you can send us your files, it will help us to better assist you. Please see these instructions for sending your files to our Support Engineers.
Your Meshing Environment
Product: *  
Bits (Pointwise only):    
Version Number: * What is it?  
Your Computer: *  
O/S version(s):    
Topic(s) of Concern:   GUI
Defaults
Import/Export
Layer Manager
Creating Database Entities
Creating Connectors
Creating Domains
Creating Blocks
Connector Grid Points
Structured Grids
Unstructured Grids
Grid Extrusion
Modify Commands
Miscellaneous Commands
Diagnostics
Analysis Software Interfaces
Scripting
Installation
Licensing
Other
 
Send Us Your Support Request