Thank you for taking the time to report Gridgen's behavior to us. By reporting problems immediately we may be able to make you aware of a recent bug fix, a work-around, or help you identify a usage problem. If you report the problem by phone, please call while you are seated at the computer so that you can run some commands for us if necessary.

Please click here to jump directly to the form at the bottom of this page. It would also help us greatly if you could provide the following information.

Customer ID

This identifier is reported to you with your Gridgen CD and all other correspondence related to your license. It allows us to quickly access your support history.

Version Number

The Gridgen version number is shown in the upper left corner of the screen and is printed to the shell window at startup.

Problem Description

Describe what your grid looks like, what you were attempting to do, and the commands you were using.

Problem Manifestation

Did you get a segmentation fault and core dump, messages printed to the shell window, strange graphical images, or a cryptic warning message?

Glyph Script

Use Glyph to write a script that repeats your problem so that we can confidentally reproduce it.

Core File

On Unix, do not delete a core file created by Gridgen. You can use your workstation's debugger to find out specifically where the problem is. For example, cd to where the core file is located and do the following on an SGI or IBM:

your-prompt% dbx /usr/local/bin/gridgen
(dbx) where

and the following on an HP

your-prompt% xdb /usr/local/bin/gridgen
(xdb) t

This will list Gridgen's call-tree up to the point of termination and provide valuable information to assist in our diagnosis.

Gridgen File

When the problem is repeatable, it always helps us if we can work with your Gridgen file. If you're unable to share the files with us it might be possible for you to recreate the problem in a generic form. For example, you might delete all blocks except for the one(s) causing the problem and send us that file. Or you might make a topologically similar grid and send it to us. Either way please email the files (Gridgen and database) to support@pointwise.com. If the files are too large for email transfer, please arrange to have them placed on your ftp server for internet access, or contact Pointwise for information regarding upload to our ftp site.

You can help us by providing all of the information below and pressing the Send button at the bottom of the page.