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Pointwise and RLM Installation Help



New RLM and Pointwise Installation: Using an Activation Key ▼


Instructions on installing RLM and Pointwise with an activation key can be found on our downloads page.

New RLM and Pointwise Installation: Using a License File ▼



Workstations that do not have an internet connection or are on a network which blocks access to the Pointwise RLM Activation Server may need a license file to start the RLM license server. These steps will walk you through the process needed to do a first-time installation of the license server and Pointwise in this scenario:

  1. Go to www.pointwise.com/downloads/pointwise-and-rlm.shtml.
  2. Download and run the RLM installer in Step 1.
  3. At the Configure Pointwise RLM License Server screen, make sure the Activate Pointwise License option is unchecked. Without an internet connection or on a secure network, an activation key cannot be used.
  4. Click Next then Finish.
  5. The RLM License Administration page should open in your web browser. If it does not open automatically, please go to: http://localhost:5054/.
  6. Click on System Info on the left toolbar.
  7. At the top of the page, record the host name of your workstation that is listed.

    Example: RLM Info for System: MyWorkstationHostName

    If you need to get the host name from a command line, please use the command hostname.
  8. Record the Ethernet address listed for your workstation under the Hostids header.

    For systems with multiple host IDs, note the first host ID listed. This host ID may differ from the one used for FlexNet (or other license managers). Please record the host ID reported in the RLM License Administration webpage.

    If you need to get the host ID from a command line, use one of the following commands:

    Windows

    Navigate to $Pointwise_Install_Directory/win64 and enter the command:

    rlmutil.exe rlmhostid –ether

    Linux/Mac

    Navigate to:

    $Pointwise_Install_Directory/linux_x86_64 (Linux)

    $Pointwise_Install_Directory/macosx (Mac)

    Enter the command: ./rlmutil rlmhostid –ether
  9. You should have already received a license file from Pointwise. If you have not, go to https://www.pointwise.com/licenses/license-request.shtml and complete the form.
    1. Enter the host name and host ID you recorded in Steps 7 and 8 respectively.
    2. Submit the completed form.
    3. You should receive an email from Pointwise within 24 hours with a license file attached.
  10. Go to the RLM License Administration webpage (http://localhost:5054/).
  11. Click Edit License File on the left toolbar.
  12. Click Edit License File.
  13. Press Enter after typing pointwise_license.lic into License File to create or edit.
  14. Paste the contents of the license file you received from Pointwise into the text box.
  15. Click Update License File.
  16. Click Reread/Restart Servers.
  17. Push the Reread/Restart button.
  18. Click Status on the left toolbar to ensure that the Pointwise license server is now running.
  19. Download and install Pointwise using Steps 4-5 at http://www.pointwise.com/downloads/pointwise-and-rlm.shtml.
  20. Run Pointwise.

Existing Installation: Updating an Activation Key ▼



These instructions are for workstations that have an internet connection or are on a network with internet access that already have the Reprise License Manager (RLM) and Pointwise V18 installed. These steps will walk you through the process needed to activate or update a license:

Windows

  1. If you do not already have an activation key, please go to www.pointwise.com/licenses/ and request one. You will receive an activation key from Pointwise within 24 hours that will be of the form: 1234-1234-1234-1234.
  2. From the Start menu, choose All Apps, Pointwise, RLM Update Activation Key. Please note you will need administrator privileges to use this tool.
  3. Enter the activation key in the Pointwise Activate License wizard and click Activate.
  4. You should receive a message that says:
  5. Click Finish.

Mac

  1. If you do not already have an activation key, please go to www.pointwise.com/licenses/ and request one. You will receive an activation key from Pointwise within 24 hours that will be of the form: 1234-1234-1234-1234.
  2. Navigate to $Pointwise_Install_Directory/macosx and double-click the Pointwise Activate Wizard icon.
  3. Enter the activation key in the Pointwise Activate License wizard and click Activate.
  4. You should receive a message that informs you of successful key activation.
  5. Click Finish.

Linux

  1. If you do not already have an activation key, please go to www.pointwise.com/licenses/ and request one. You will receive an activation key from Pointwise within 24 hours that will be of the form: 1234-1234-1234-1234.
  2. Navigate to $Pointwise_Install_Directory/linux_x86_64 and double-click the Pointwise Activate Wizard icon.
  3. Enter the activation key in the Pointwise Activate License wizard and click Activate.
  4. You should receive a message that informs you of successful key activation.
  5. Click Finish.

Existing Installation: Updating Your License File ▼



These instructions are for workstations that do not have an internet connection or are on a network with limited internet access that already have the Reprise License Manager (RLM) and Pointwise V18 installed. These steps will walk you through the process needed to update your license file:

  1. Go to the RLM License Administration webpage in your favorite web browser:
    • Windows: Start, All Apps, Pointwise, RLM License Administration.
    • Linux/Mac: Enter the URL http://localhost:5054/ where localhost is your existing license server machine name.
  2. Click Edit License Files on the left toolbar.
  3. Select your existing Pointwise license file from the License File to Edit pull-down.
  4. Click Edit License File.
  5. Open the new license file you received from Pointwise in a text editor.
  6. Copy the contents of the new license file.
  7. In the Edit license file webpage, replace the existing Pointwise license file text with the new license file text you copied.
  8. Click Update License File.
  9. Click Reread/Restart Servers on the left toolbar.
  10. In the ISV pull-down, select PWID.
  11. Click REREAD/RESTART.
  12. Your license file has now been updated and the server restarted based on it.

Redundant Server Installation for RLM ▼



A redundant server configuration allows you to have a failover (or secondary) license server in the event that your primary license server fails. These steps will walk you through the process needed to install and start RLM on a redundant server configuration.

Request License Files

If you do not have license files for your primary and secondary servers, use the below steps to request them. If you already have both of your license files, please skip ahead to this step.

  1. Go to www.pointwise.com/downloads/pointwise-and-rlm.shtml.
  2. Download and run the RLM installer in Step 1. Important: Install RLM as Administrator/root on Windows machines.
  3. At the Configure Pointwise RLM License Server screen, make sure the Activate Pointwise License option is unchecked. For a redundant configuration, you will need to install a license file on each server instead of an activation key.
  4. Click Next then Finish.
  5. The RLM License Administration page should open in your web browser. If it does not open automatically, please go to: http://localhost:5054/.
  6. Click on System Info on the left toolbar.
  7. At the top of the page, record the host name of your workstation that is listed.

    Example: RLM Info for System: MyWorkstationHostName.

    If you need to get the host name from a command line, please use the command hostname.
  8. Record the Ethernet address listed for your workstation under the Hostids header.

    For systems with multiple host IDs, note the first host ID listed. This host ID may differ from the one used for FlexNet (or other license managers). Please record the host ID reported in the RLM License Administration webpage.

    If you need to get the host ID from a command line, use one of the following commands:

    Windows

    Navigate to:

    $Pointwise_Install_Directory/win64

    Enter the command: rlmutil.exe rlmhostid –ether

    Linux/Mac

    Navigate to:

    $Pointwise_Install_Directory/linux_x86_64 (Linux)

    $Pointwise_Install_Directory/macosx (Mac)

    Enter the command: ./rlmutil rlmhostid –ether
  9. Go to www.pointwise.com/licenses/license-request.shtml and complete the form for the primary and secondary servers.
    1. Enter the host name and host ID you recorded in Steps 7 and 8 for the primary and secondary servers.
    2. Submit the completed form.
    3. You should receive an email from Pointwise within 24 hours with a license file attached.

Installation

When you have the license files for your primary and secondary servers, use these steps to install them:

  1. Open the license file for your secondary server with a text editor.
  2. Find this text in the license file:

    _primary_server=5053@localhost

    Replace it with this text:

    _primary_server=5053@MYSERVER

    where MYSERVER is the name of your primary server.
  3. Save the secondary server license file.
  4. Place a copy of both the primary and secondary license files in

    $RLM_Install_Directory/licenses on both servers.
  5. In $RLM_Install_Directory, start RLM on the primary and secondary servers using the following command:

    ./rlm_control.sh start
  6. On all Pointwise client computers, users must copy the two license files into the $Pointwise_Install_Directory/<platform>/bin folder. If you do not wish to place the full license files on each client computer, simplified license files can be used instead:

    Example
    File: my_primary_server.lic
    Contents: HOST NameOfMyPrimaryServer

    File: my_secondary_server.lic
    Contents: HOST NameOfMySecondaryServer