Pointwise   The Connector newsletter Pointwise Facebook Pointwise GitHub Pointwise LinkedIn Another Fine Mesh blog Pointwise Twitter Pointwise YouTube Y+ Calculator
 
   
   
 
Technical Support

Get Help

Thank you for coming to us with your questions and concerns. We have many of our frequently asked questions available here as well as solutions to troubleshoot any issues you may encounter.

If you do not see your question below, feel free to submit a question to the Pointwise Support team by clicking on Ask a Question below or by calling us at 800-4PTWISE.

Ask a Question


* Help  
*  
*  
*  
 
Use the following space to send us any questions you may have about Pointwise. If you encountered a problem, please provide a detailed description of what happened, including (if possible) the steps that lead up to the behavior in question.
 
 
 
 
 
 

Pointwise

Where do I download Pointwise? ▼

The latest version of Pointwise can be downloaded from: http://www.pointwise.com/downloads

Do I need to be a system administrator/root to install Pointwise? ▼

On Windows platforms, you should install Pointwise as Administrator/root. If you have administrator privileges, you can right-click the Pointwise installer file and select Run as Administrator.

On Linux and Mac platforms, you can install as a user or as Administrator/root.

How do I tell Pointwise which license server to use? ▼

When Pointwise is installed on a client machine and started, it looks at the local area network to see if there is a Reprise License Manager (RLM) server currently “broadcasting” on that network that contains a valid Pointwise license. If there is, Pointwise automatically connects to that server.

In certain situations, you may wish to connect to a specific RLM server running Pointwise. To do so, use the following steps:

  1. Open Pointwise.
  2. File, License, Launch License Wizard
  3. Select Specify a License Server.
  4. Click Next.
  5. Enter the name of the license server and its RLM port.
  6. Click Next.
  7. Click Finish.

If Pointwise cannot find a license server in Step 1, the Pointwise License Wizard will launch automatically. Simply follow the remaining steps outlined above.

Can I borrow a Pointwise process from my license server? How? ▼

Yes, you can borrow processes from your main license server. This is most often necessary in the situation where you need to take a laptop with you while you are on a short-term trip. To borrow a process of Pointwise, use the following steps:

  1. On your laptop, connect to the same local area network (LAN) as your license server.
  2. Open Pointwise.
  3. File, License, Roam
  4. In the Roam License frame, enter the Number of Days you wish to borrow a process of Pointwise.
  5. OK
  6. You will see a message in the Messages window stating that a roaming license was obtained for Pointwise and will expire in the number of days you specified in Step 4.
  7. Disconnect your laptop from the LAN.
  8. Run Pointwise.

Note the maximum number of days that you can borrow a process is 30 days. In the Pointwise interface, this will be displayed as 31 days because each day is counted until midnight. For example, if you chose to borrow a process for 15 days, the first day would end at midnight on the day you borrowed the process.

For more information on how license roaming works for the Reprise License Manager (RLM), please refer to the RLM license administration documentation available at: http://www.reprisesoftware.com/RLM_License_Administration.pdf.

How do I return a borrowed Pointwise process early? ▼

Returning your borrowed Pointwise process before it expires takes just a few simple steps:

  1. On your laptop, connect to the same Local Area Network (LAN) as your license server.
  2. Open Pointwise.
  3. File, License, Return
  4. You will see a message in the Messages window stating that a roaming license was returned early.

Note: When a license is borrowed (or roaming), it depends on the version of the license file on the license server remaining fixed. If that file is changed, it can prevent the early return of a borrowed process. For more information, please refer to the RLM license administration documentation available at: http://www.reprisesoftware.com/RLM_License_Administration.pdf.

Can I run Pointwise via remote execution? ▼

Pointwise is currently unsupported for remote execution. Most remote execution approaches do not have the graphics support necessary for Pointwise to function properly. For best results, we recommend that you install Pointwise locally on your workstation and use your remote server only for licensing.

We have received reports of customers making Pointwise work through remote execution but typically it is at a large performance penalty. If you wish to attempt remote execution of Pointwise, here are some platform-specific recommendations that may help you.

Windows

If Pointwise was installed on a Windows machine and you are trying to execute it remotely from that machine there are two methods or tools that might work:

Remote Desktop Connection

  1. On your workstation, click Start.
  2. Type Remote Desktop Connection and enter the connection details for your remote Windows machine.
  3. Click Connect.
  4. On the remote Windows machine, click Start.
  5. Type cmd.
  6. When the cmd command and icon appear, right-click on the icon and select Run as Administrator.
  7. Type query session.
    • Note the ID for the console session. You will need it for the next command.
  8. Type tscon sessionID /dest:console where sessionID is the ID noted in the previous step.
  9. Type start $PointwiseHome\win64\bin\Pointwise.exe where $PointwiseHome is your installation directory for Pointwise.
    • This step may terminate your connection with the remote machine. However, Pointwise should be running when a new remote connection is established.

VNC Server

VNC Servers typically provide sufficient resources to run Pointwise remotely. TightVNC has been used successfully to run Pointwise remotely on Windows.

Linux/Mac

VirtualGL

In general, remote display of Pointwise from a Linux workstation is impossible without VirtualGL or similar software that gives Linux remote display software the ability to run OpenGL applications with full 3D hardware acceleration.

Instructions on how to download, install, and configuration of VirtualGL is available on the VirtualGL documentation page.

If you install VirtualGL and still experience issues running Pointwise remotely, check the below list of potential issues and solutions to see if they solve your problem:

  • Out of Date GPU Drivers: We recommend you first have the latest proprietary drivers for your GPU installed.
  • Running Headless: If your host machine is running headless (without a monitor), you may need to configure your drivers to run in a headless mode for VirtualGL to properly connect. The instructions below are for Linux machines running with NVIDIA graphics hardware and proprietary drivers. If you are using a graphics card from a different manufacturer, please consult their documentation for the relevant steps.
    1. 1. sudo nvidia-xconfig -a --use-display-device=None --virtual=1280x1024
      • -a Configure an X screen on every GPU in the system.
      • --use-display-device=None Force the X driver to use the display device "None"
    2. sudo init 3
    3. sudo init 5
  • Shader Issues: Your graphics card could be having issues with the display of shaders. You can try running Pointwise with no shaders: ./pointwise –noshaders

If none of these suggestions have resolved your issue, it may require further debugging. Please run Pointwise with the following arguments and send the output to support@pointwise.com.

./pointwise –m -vgl

Which platforms are supported by Pointwise? ▼

Pointwise supports the most popular desktop workstations in use today by CAE engineers. The application supports each platform's native look-and-feel and provides 3D graphics through the OpenGL industry standard. Pointwise's native project file is portable across all supported platforms.

Pointwise currently supports Windows, Linux, and Mac OS X 64-bit systems. For more information about the minimum requirements for each of those platforms, please see our Supported Platforms page.

Reprise License Manager (RLM)

This RLM troubleshooting guide provides a quick reference to common questions Pointwise has received from our customers about our new license manager. This resource should not be seen as a comprehensive guide to using the Reprise License Manager. If you need detailed information about how to administer RLM on your server, you should use the RLM License Administration guide provided by Reprise Software.

Where do I download RLM? ▼

The version of RLM used by Pointwise can be downloaded from: http://www.pointwise.com/downloads

Do I need to be a system administrator/root to install RLM? ▼

On Windows platforms, you should install Pointwise as Administrator/root. If you have administrator privileges, you can right-click the RLM installer file and select Run as Administrator.

On Linux and Mac platforms, we recommend that you do not install as Administrator/root.

What is an activation key? ▼

An activation key is a 16-digit numeric string that the Reprise License Manager (RLM) installed on your machine will use to contact Pointwise. The expiration date and number of processes of Pointwise for your license server are encoded in this key.

Once an activation key is entered during the RLM installation process, your workstation sends its Host Name and Host ID to the Pointwise license server. A text-based license file is generated based on your workstation information, expiration date, and number of processes of Pointwise for your site. It is sent back to your workstation, installed, and the Pointwise license server started automatically for you.

Caution should be exercised when using your activation key. Install RLM and enter the activation key only on the machine that you intend to be your license server.

What is a license file? ▼

A license file is a text-based file that contains the following:

  • License server host name
  • License server host ID (ethernet address)
  • ISV for the license (Pointwise's ISV is PWID)
  • Product and Product Version
  • Process expiration date
  • Number of processes
  • Customer ID
  • License signature

When you install RLM on a machine and enter your activation key, it contacts the Pointwise Activation Key server and requests a license file. This license file is then installed in your RLM server and the server started automatically.

For customers who complete the Pointwise license request form, Pointwise will send a license file instead of an activation key. This will be necessary for customers with a secure network or a workstation that has no internet connection.

How do I get an activation key? ▼

You can request an activation key by completing the license request form at: http://www.pointwise.com/licenses/.

How do I get a license file? ▼

You can request a license file if you have a machine without an internet connection or if you are on a secure network that will not allow activation keys.

  • Go to the license request form at: http://www.pointwise.com/licenses/.
  • Enter your activation key (if you were sent one), hostname and host ID of your license server machine.
  • Finish completing the form and submit it.
  • Pointwise will send you a license file within 24 hours of your submission.

How can I find my license server’s host name and host ID? ▼

The Reprise License Manager (RLM) is installed with a license administration webpage that will assist you in finding your server information.

  1. Install RLM from: http://www.pointwise.com/downloads/rlm.shtml.
  2. Go to the RLM License Administration webpage in your favorite web browser:
    • Windows: Start, All Apps, Pointwise, RLM License Administration.
    • Linux/Mac: Enter the URL http://localhost:5054/ where localhost is your existing license server machine name.
  3. Click System Info on the left toolbar.
  4. Record the host name displayed at the top of the page.

    Example: RLM Info for System: MyHostName
  5. Record the Ethernet address listed under Hostids. If there are multiple Ethernet addresses, only record the first one.

How do I update my existing license server with a new activation key? ▼

Please see our instructions on how to update an activation key at: http://www.pointwise.com/downloads/installation-help.shtml

How do I update my existing license server with a new license file? ▼

Please see our instructions on how to update a license file at: http://www.pointwise.com/downloads/installation-help.shtml

Why doesn't my activation key work during installation? ▼

There are a several reasons why your activation key may not be working:

  • You may not be connected to the internet. Open a browser to http://www.pointwise.com to check your internet access.
  • You may be entering your activation key in the wrong location. Your activation key should be entered in one of two places:
    • When you are installing RLM, you'll enter it on the Configure Pointwise RLM License Server screen, or
    • When you are updating your RLM server, you'll run the Pointwise License Wizard and enter the activation key.
  • You may have a firewall blocking the port (80) used by the activation key server to send your license file.
    1. Cancel the RLM installation.
    2. Open port 80 in your firewall.
    3. Install RLM with your activation key.
  • You may have a proxy server that is interfering with the activation process.
    • On Windows systems, proxy server settings are automatically detected and used by the RLM installer during activation.
    • On Linux and Mac workstations, there is an environment variable for a proxy server that will need to be set for activation to work properly.
      • HTTP_PROXY = MyProxyHost:1234

        where MyProxyHost and 1234 are your Proxy Server name and port.
    • Additionally, if your proxy server uses authentication, you will have to set an additional environment variable to pass the credentials to the proxy server. Please note that RLM activation only supports the BASIC authentication type for proxy servers.
      • HTTP_PROXY_CREDENTIALS = ProxyUsername: ProxyUser_Password

        where ProxyUsername and ProxyUser_Password are your username and password for the proxy server.
  • If these solutions do not work for you, please complete the license request form. Provide us with your server's host name and host ID and an alternative license type will be sent to you in place of your activation key.

How do I shut down the RLM server? ▼

  1. Go to the RLM License Administration webpage in your favorite web browser:
    • Windows: Start, All Apps, Pointwise, RLM License Administration.
    • Linux/Mac: Enter the URL http://localhost:5054/ where localhost is your existing license server machine name.
  2. Click Shutdown on the left toolbar.
  3. In the ISV pull-down, select PWID.
  4. Click SHUTDOWN.

How do I start the RLM server? ▼

The RLM server is automatically started for you at the end of the RLM installation process. If the RLM server is shut down for some reason, you may need to be able to start it up again yourself. Follow these steps for your platform to restart it:

Linux

  1. Navigate to $RLM_Installation_Directory/linux_x86_64/.
  2. Enter ./rlm_control.sh start (Starts the RLM license server.)
  3. Enter ./rlm_control.sh status (Checks if the license server is running.)

Mac

  1. Navigate to $RLM_Installation_Directory/macosx/.
  2. Enter ./rlm_control.sh start (Starts the RLM license server.)
  3. Enter ./rlm_control.sh status (Checks if the license server is running.)

Windows

  1. Go to Start, Run.
  2. Enter services.msc.
  3. Right-click Pointwise RLM License Server in the list of services.
  4. Select Start.

Note: If you did not find Pointwise RLM License Server in the list of services on your Windows machine, it may have not been started because of a failed or aborted installation. In this situation, try uninstalling and reinstalling RLM. If that does not work, please contact support@pointwise.com for further assistance.

How do I install and set up a redundant server? ▼

Please see our instructions on how to set up redundant servers for RLM at: http://www.pointwise.com/downloads/installation-help.shtml.

I work in a secure area with no internet access. Can I use an activation key? ▼

The activation key uses an internet connection to contact Pointwise's servers and request a license file based on your workstation's host name and host ID (Ethernet address). If your system does not have an internet connection or is on a very secure network, you will be unable to use an activation key.

In these situations, Pointwise will provide you with a text-based license file which you can install on the license server. You can request one of these license files by completing our license request form. You will be asked to provide your activation key (if you were provided one), host name and host ID for the license server at that time.

Can I run Pointwise V18 with a FlexNet license server? ▼

Pointwise V18 will only run with the Reprise License Manager (RLM). If you are moving to Pointwise V18 from V17, you will need to download and install the new RLM server to run the latest Pointwise. This RLM server will not run versions of Pointwise prior to V18.

Instructions on how to install RLM and Pointwise V18 can be found at: http://www.pointwise.com/downloads.

Can I run Pointwise V17 with RLM? ▼

Pointwise V17 will only run with the FlexNet license manager. This version of Pointwise cannot be served a license from the Reprise License Manager (RLM).

Can I run Gridgen V15.18 with RLM? ▼

Gridgen V15.18 will only run with the FlexNet license manager. Gridgen cannot be served a license from the Reprise License Manager (RLM).

What ports does RLM use? ▼

Here is a list of the ports that the Reprise License Manager (RLM) uses:

  • Port 5054 – RLM License Administration webpage
  • Port 5053 – RLM server
  • Port 80 – RLM Key Activation
  • One additional port will be randomly chosen at launch for each ISV you are running with RLM.

If you need to explicitly set your ISV port number you can do so by modifying your license file in the RLM License Administration webpage. Additionally, you can also modify your RLM port number. The additional port number flags for the RLM server and ISV are colored below in green and red respectively:

    SERVER myservername 685b35cb4866 5053
      ISV pwid port=9876

    LICENSE pwid pointwise 18.0 30-apr-2016 1 customer=PWI-55-55
      issued=17-mar-2016 _ck=26d6c7a734 sig="60PG452H5GXE62VQJ27BVMC6KB5M
      AYACC4H8U2G22M0CKNA4N549UTFD9BB417J7NMAGASHYHMP0"