Thank you for coming to us with your questions and concerns. We have many of our frequently asked questions available here as well as solutions to troubleshoot any issues you may encounter.
If you do not see your question below, feel free to submit a question to the Pointwise Support team by clicking on Ask a Question below or by calling us at 800-4PTWISE.
Ask a Question ▼
Where do I download Pointwise? ▼
The latest version of Pointwise can be downloaded from: http://www.pointwise.com/downloads
Do I need to be a system administrator/root to install Pointwise? ▼
On Windows platforms, you should install Pointwise as Administrator/root. If you have administrator privileges, you can right-click the Pointwise installer file and select Run as Administrator.
On Linux and Mac platforms, you can install as a user or as Administrator/root.
How do I tell Pointwise which license server to use? ▼
When Pointwise is installed on a client machine and started, it looks at the local area network to see if there is a Reprise License Manager (RLM) server currently “broadcasting” on that network that contains a valid Pointwise license. If there is, Pointwise automatically connects to that server.
In certain situations, you may wish to connect to a specific RLM server running Pointwise. To do so, use the following steps:
If Pointwise cannot find a license server in Step 1, the Pointwise License Wizard will launch automatically. Simply follow the remaining steps outlined above.
Can I borrow a Pointwise process from my license server? How? ▼
Yes, you can borrow processes from your main license server. This is most often necessary in the situation where you need to take a laptop with you while you are on a short-term trip. To borrow a process of Pointwise, use the following steps:
Note the maximum number of days that you can borrow a process is 30 days. In the Pointwise interface, this will be displayed as 31 days because each day is counted until midnight. For example, if you chose to borrow a process for 15 days, the first day would end at midnight on the day you borrowed the process.
For more information on how license roaming works for the Reprise License Manager (RLM), please refer to the RLM license administration documentation available at: http://www.reprisesoftware.com/RLM_License_Administration.pdf.
How do I return a borrowed Pointwise process early? ▼
Returning your borrowed Pointwise process before it expires takes just a few simple steps:
Note: When a license is borrowed (or roaming), it depends on the version of the license file on the license server remaining fixed. If that file is changed, it can prevent the early return of a borrowed process. For more information, please refer to the RLM license administration documentation available at: http://www.reprisesoftware.com/RLM_License_Administration.pdf.
Can I run Pointwise via remote execution? ▼
Pointwise is currently unsupported for remote execution. Most remote execution approaches do not have the graphics support necessary for Pointwise to function properly. We have received a few reports of customers making Pointwise work through remote execution but typically it is at a large performance penalty.
We recommend that you install Pointwise locally on your workstation and use your remote server just for licensing for best results.
Which platforms are supported by Pointwise? ▼
Pointwise supports the most popular desktop workstations in use today by CAE engineers. The application supports each platform's native look-and-feel and provides 3D graphics through the OpenGL industry standard. Pointwise's native project file is portable across all supported platforms.
Reprise License Manager (RLM)
This RLM troubleshooting guide provides a quick reference to common questions Pointwise has received from our customers about our new license manager. This resource should not be seen as a comprehensive guide to using the Reprise License Manager. If you need detailed information about how to administer RLM on your server, you should use the RLM License Administration guide provided by Reprise Software.
Where do I download RLM? ▼
The version of RLM used by Pointwise can be downloaded from: http://www.pointwise.com/downloads
Do I need to be a system administrator/root to install RLM? ▼
On Windows platforms, you should install Pointwise as Administrator/root. If you have administrator privileges, you can right-click the RLM installer file and select Run as Administrator.
On Linux and Mac platforms, we recommend that you do not install as Administrator/root.
What is an activation key? ▼
An activation key is a 16-digit numeric string that the Reprise License Manager (RLM) installed on your machine will use to contact Pointwise. The expiration date and number of processes of Pointwise for your license server are encoded in this key.
Once an activation key is entered during the RLM installation process, your workstation sends its Host Name and Host ID to the Pointwise license server. A text-based license file is generated based on your workstation information, expiration date, and number of processes of Pointwise for your site. It is sent back to your workstation, installed, and the Pointwise license server started automatically for you.
Caution should be exercised when using your activation key. Install RLM and enter the activation key only on the machine that you intend to be your license server.
What is a license file? ▼
A license file is a text-based file that contains the following:
When you install RLM on a machine and enter your activation key, it contacts the Pointwise Activation Key server and requests a license file. This license file is then installed in your RLM server and the server started automatically.
For customers who complete the Pointwise license request form, Pointwise will send a license file instead of an activation key. This will be necessary for customers with a secure network or a workstation that has no internet connection.
How do I get an activation key? ▼
You can request an activation key by completing the license request form at: http://www.pointwise.com/licenses/.
How do I get a license file? ▼
You can request a license file if you have a machine without an internet connection or if you are on a secure network that will not allow activation keys.
How can I find my license server’s host name and host ID? ▼
The Reprise License Manager (RLM) is installed with a license administration webpage that will assist you in finding your server information.
Example: RLM Info for System: MyHostName
How do I update my existing license server with a new activation key? ▼
Please see our instructions on how to update an activation key at: http://www.pointwise.com/downloads/installation-help.shtml
How do I update my existing license server with a new license file? ▼
Please see our instructions on how to update a license file at: http://www.pointwise.com/downloads/installation-help.shtml
Why doesn't my activation key work during installation? ▼
There are a several reasons why your activation key may not be working:
How do I shut down the RLM server? ▼
How do I start the RLM server? ▼
The RLM server is automatically started for you at the end of the RLM installation process. If the RLM server is shut down for some reason, you may need to be able to start it up again yourself. Follow these steps for your platform to restart it:
Note: If you did not find Pointwise RLM License Server in the list of services on your Windows machine, it may have not been started because of a failed or aborted installation. In this situation, try uninstalling and reinstalling RLM. If that does not work, please contact firstname.lastname@example.org for further assistance.
How do I install and set up a redundant server? ▼
Please see our instructions on how to set up redundant servers for RLM at: http://www.pointwise.com/downloads/installation-help.shtml.
I work in a secure area with no internet access. Can I use an activation key? ▼
The activation key uses an internet connection to contact Pointwise's servers and request a license file based on your workstation's host name and host ID (Ethernet address). If your system does not have an internet connection or is on a very secure network, you will be unable to use an activation key.
In these situations, Pointwise will provide you with a text-based license file which you can install on the license server. You can request one of these license files by completing our license request form. You will be asked to provide your activation key (if you were provided one), host name and host ID for the license server at that time.
Can I run Pointwise V18 with a FlexNet license server? ▼
Pointwise V18 will only run with the Reprise License Manager (RLM). If you are moving to Pointwise V18 from V17, you will need to download and install the new RLM server to run the latest Pointwise. This RLM server will not run versions of Pointwise prior to V18.
Instructions on how to install RLM and Pointwise V18 can be found at: http://www.pointwise.com/downloads.
Can I run Pointwise V17 with RLM? ▼
Pointwise V17 will only run with the FlexNet license manager. This version of Pointwise cannot be served a license from the Reprise License Manager (RLM).
Can I run Gridgen V15.18 with RLM? ▼
Gridgen V15.18 will only run with the FlexNet license manager. Gridgen cannot be served a license from the Reprise License Manager (RLM).
What ports does RLM use? ▼
Here is a list of the ports that the Reprise License Manager (RLM) uses:
If you need to explicitly set your ISV port number you can do so by modifying your license file in the RLM License Administration webpage. Additionally, you can also modify your RLM port number. The additional port number flags for the RLM server and ISV are colored below in green and red respectively:
SERVER myservername 685b35cb4866 5053
LICENSE pwid pointwise 18.0 30-apr-2016 1 customer=PWI-55-55